The Spirit Box Guarantee

Refunds and Exchanges

I take great pride in my work and all my creations, and it is VERY important to me that you feel entirely thrilled with your purchase. Please notify me immediately if you are not happy; I will accept returns within 7 days. Please be aware that some pieces can be delicate: links or jump rings can be fragile, and those made from organic materials are susceptible to rough handling. I will repair anything that breaks due to a design flaw. If it can not be repaired, I will refund your money or exchange the broken item for one of similar value that you choose. Shipping charges, unfortunately, are non-refundable. If you have a specific date you need your custom order by, please specify, otherwise, custom orders may take up to two weeks to make.

Payment and Shipping

I accept money orders and personal checks. I do allow for the clearing of payments before shipping items. For orders on existing pieces, I allow ten (10) days for payment before canceling the order. An email will be sent to the address you provide confirming your order cancellation. Please make checks payable to: Debbie Zapatka.

Orders will be shipped the next business day after your check clears the bank or within 2 days after receiving your money order. Shipping within the U.S. is $2.50 for the first item and $1.00 for each additional item on jewelry items. All other pieces will be determined based on the weight of the item and postal regulations.

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